SIBT provides students with the right to lodge a complaint or appeal against a range of academic, non-academic, aspects of their educational experience and access to effective and just resolution processes.
SIBT’s Complaints and Appeals is a tiered system designed to be timely, impartial, confidential, free of charge, and includes the following stages:
You can lodge a complaint about:
For matters relating to sexual harassment and sexual assault, please see here.
Dissatisfaction with the resolution of informal and formal complaints may be escalated to an internal or external appeal.
You can lodge an internal appeal against any SIBT decision relating to the dissatisfaction with the following matters:
Before lodging a formal complaint or appeal, students may seek confidential, independent professional advice from an SIBT Student Learning Advisors and/or Student Counsellor. Please see contact details here.
Once we have received the Complaint/Appeal application and supporting documentation from you, the SIBT representative will assess your case and provide the outcome.
If there are grounds for appeal, your case will be considered by the Student Appeals Committee.
For further information, please refer to the Student Complaints and Appeals Policy here.