CORONAVIRUS (COVID-19) INFORMATION
The SIBT campus is now open to stduents to attend classes on-campus and to access services and facilities.
From Monday 8 March, Student Administration and iHelp reception desk will be located on level 2 operating hours on-campus will be 10am to 4pm.
Please note that you must wear a face mask at all times whilst on-campus.
Please use the escalator at the front of the entrance to access level 2. This will be faster and you will avoid waiting for the lift (restricted to three persons at a time).
You will still be able to get administration assistance from 8:30am to 5:30pm via phone and online appointments.
You can always reach our friendly reception staff on +61 2 9964 6555 during these hours or email the iHelp team for technical support firstname.lastname@example.org . If you have a specific enquiry you can ask us a question and your query will be answered by a SIBT staff member.
If you’d like to connect with specific team members, you can find their details on our staff contact page. If we don’t respond to your email straight away it’s probably because we are in a different time zone. You can expect a response within 48hrs Monday-Friday.
Register: On arrival, you must register using the Service NSW QR code. You must download the Service NSW app to do so. Registering will help us to contact you if there is any outbreak of COVID-19 on campus.
Attending a class: Please ensure you wipe down your desk before and after the class. This is an effective way to prevent the spread of germs. We will provide you with disinfectant wipes.
Latest close contact and testing information
For latest Health updates, please visit the NSW Health website and follow instructions. We strongly recommend you avoid all non-essential travel at this time and continue to monitor the situation closely.
During the ongoing outbreak of the coronavirus (COVID-19), our priority continues to be the safety and wellbeing of our students and staff. We encourage you to visit this page often for campus updates and how the current situation can impact your studies at SIBT.
If you are feeling unwell or have just arrived in Australia, please stay home and call the National Coronavirus Health Information Line on 1800 020 080, please follow the instructions provided.
General Information on Coronavirus (Covid-19)
The Department of Health continuously updates their website about the current status of COVID-19 in Australia and provides the general public with important information on how you can help to minimise the risk of exposure to yourself and others. We encourage you to continue to monitor this website.
Other Useful Resources:
- Study in Australia – Covid-19 Student Support
- NSW Government Services and Support
- Additional resources for Chinese Students (in Chinese)
- Mental health support for students in Australia
- Department of Home Affairs regarding updated travel restrictions
Information about Your Studies and Campus
You will find frequently updated information on this page about your studies and we will also communicate to you via email. If you need any additional support or have any other questions, please email email@example.com
For Current Students:
General and campus related enquiries
Phone: +61 2 9964 6555
Between the hours of 9am – 5pm (AEDT)
With learning moving online, Student Support Services can be contacted online via appointment booking system, where students are easily able to book their own online appointments with the support team.
We have also introduced video appointments so you can access our service from the comfort of your own home or any location convenient to you, including from overseas. The Student Support Services include:
- General advice: Course advice and assistance with applications such as special consideration, reduced study load, break in studies (deferral), attendance.
- Academic Study Support: Assistance with Academic Skills including essay and report writing, referencing, exam strategies, study planning and English Language Support.
- Maths Support – assistance with maths and IT skills
- Counselling, welfare or disability support
- Under 18 student support
To book an appointment, visit https://scc-student-support-team.appointlet.com/
For Future Students:
FREQUENTLY ASKED QUESTIONS
What steps is SIBT taking to minimise the risk of students contracting COVID-19?
Where can I find all the latest updates you have been sending me about COVID-19?
Where can I find information about my health and well-being?
I would like to travel overseas, where can I find information about travel restrictions and advice?
I returned to my home country. Can I continue to study online?
Where can I go for help?
I do not wish to study online; can I defer or take a leave of absence?
I cannot access my Moodle account from home, who should I contact?
Will final exams go ahead, and will I have to take my exams online?
What kind of support services are provided to students who are self-isolating in Sydney?
How long will SIBT be teaching online? When can I return to campus?
I am studying online now (in a country other than China). If I fail online unit(s), is there a cost to repeat?
Is it true that treatment for COVID-19 is free of charge for international students in Australia?
I Will the SIBT Student Learning Advisors be available to speak with students online?
Will the SIBT Student Mentors be available to speak with students online?
How are the classes taught?
What if I have a practical or lab component? How will the online learning accommodate for study activities in lab?
What should I do if I do not wish to continue studying online?
What should I do if I do not wish to continue studying online?
What happens if I fail my online units?
How can the hands-on aspects of the course be done? e.g. Engineering
How can I access the SIBT Library?
Where can I find help with my study skills and assignments?
I am struggling financially. What support is available?
Are there any social activities planned for this trimester?
I'm finding it hard to get motivated while studying online. What do you recommend I do?
I've been personally affected by Covid-19 and need special consideration. What should I do?
I have paid my tuition fees but cannot start or continue my studies due to the travel restrictions. Am I able to apply for a refund?
If I can’t come to Australia due to COVID-19, how will my Overseas Student Health Cover be affected?
If you have any additional questions, please contact firstname.lastname@example.org.