CORONAVIRUS (COVID-19) INFORMATION
Amid the ongoing outbreak of the coronavirus (COVID-19), our priority continues to be the safety and wellbeing of our students and staff. This page has been created to answer questions that you may have around COVID-19 and how this may potentially impact your studies at SIBT. Please continue to refer to this page as the campus will update this on a regular basis.
Important Contact Information
For Current Students:
Phone: +61 2 9964 6555 between the hours of 9am – 5pm (AEDT)
Please note that the Student Administration team are receiving a higher volume of enquiries right now and will try to respond to you within 24 – 48 hours. If you are feeling unwell or have just arrived in Australia, please do not come to the campus, please follow the procedures below.
For Future Students:
General Information on Coronavirus (Covid-19)
The Department of Health continuously updates their website about the current status of COVID-19 in Australia and provides the general public with important information on how you can help to minimise the risk of exposure to yourself and others. We encourage you to continue to monitor this website.
Other Useful Resources:
- Study in Australia – Covid-19 Student Support
- Additional resources for Chinese Students (in Chinese)
- Mental health support for students in Australia
- Department of Home Affairs regarding updated travel restrictions
Information about Your Studies and Campus
You will find frequently updated information on this page about your studies and we will also communicate to you via email. If you need any additional support or have any other questions, please email
With learning moving online, Student Support Services have implemented a new online appointment booking system, where students are easily able to book their own online appointments with the support team.
We have also introduced video appointments so you can access our service from the comfort of your own home or any location convenient to you, including from overseas. The Student Support Services include:
- General advice: Course advice and assistance with applications such as special consideration, reduced study load, break in studies (deferral), attendance.
- Academic Study Support: Assistance with Academic Skills including essay and report writing, referencing, exam strategies, study planning and English Language Support.
- Maths Support – assistance with maths and IT skills
- Counselling, welfare or disability support
- Under 18 student support
To book an appointment, visit https://scc-student-support-team.appointlet.com/
Attendance, participation and health advice.
Is SIBT still operating as usual?
- The campus is currently open, however, to promote social distancing, we have made some changes to how we operate. All classes are made available online progressively from 23 March 2020. You should check your emails and your unit Moodle site for the most up-to-date instructions regarding online learning.
- If you’re unit has practicals, please follow the advice from the Unit Coordinators at SIBT. Selected staff are still on campus to support you if needed, although many are preparing for working from home and support you online via email, Zoom and other channels.
Can I attend classes in person and participate in campus activities?
SIBT teachers are well prepared to offer your program online. Almost all classes have now been shifted online and you will not be able to attend those classes in person. Please follow the direction of your Teacher and Unit Coordinator to ensure you are aware how to attend those classes online. You will not be able to attend those classes on campus.
At present, you can come to campus to use campus facilities such as breakout spaces, study spaces, the library and WiFi unless:
- you are subject to any of the travel or quarantine restrictions imposed by the Australian Government
- you have had close contact with a confirmed or suspected case of the COVID-19 virus within the last 14 days and you have to follow self-isolation rules.
- you are experiencing flu-like symptoms or you are unwell.
If any of the above apply to you, you will need to self-isolate for 14 days. Please see the Department of Health’s fact sheet for more information on self-isolation.
If you are unsure of your status, please contactAdmin.firstname.lastname@example.org
What should I do to protect myself and others from the virus while on campus?
Please ensure you continue to carry out healthy hygiene practices.
- Washing your hands often with soap and water for 20 seconds or using an alcohol-based hand sanitiser.
- Covering your mouth and nose with your bent elbow or a tissue when you cough or sneeze and disposing of used tissues immediately in the nearest bin. Don’t cough into your hands.
- Trying to keep a distance of at least 1.5 metres between yourself and anyone else.
- Avoiding touching your face. Your hands come into contact with many surfaces and, once contaminated, can transfer the virus to your eyes, nose or mouth where it can enter your body.
- Avoid crowds of people and stay at home as much as you can. Follow the directions of the Government and closely monitor the rapidly changing social distancing requirements.
What precautions is SIBT taking to minimise the risk of students contracting COVID-19?
We are monitoring updates from the Australian government and implementing the following measures to minimise the risk of spreading COVID-19:
- Ensuring classrooms and office areas are regularly cleaned.
- Providing hand sanitiser for student and staff in classrooms and office areas.
- Promoting healthy hygiene and wash practices throughout the campus and its classrooms via informative signage.
What if I develop flu-like symptoms?
If you are feeling unwell and begin to display symptoms of COVID-19 (a fever, cough or other respiratory symptoms), you can call the Coronavirus Health Information Hotline (1800 300 243) or our own doctor for advice.
If you visit a COVID-19 clinic or another facility to be tested for the virus, you must self-isolate until you have received your results. You can contact your Unit Coordinator (details on your Unit Outline) by email to seek assistance with managing your course content.
I have commenced and/or completed 14 days of self-isolation. Do I need to report this information to SIBT?
Yes. Please email Admin.email@example.com to advise when you have commenced and/or completed your period of self-isolation.
If you have just arrived in Australia, you must not come to the campus as you will need to self-isolate. Contact the Admin team and they will assist you in determining whether you can commence your studies online.
Managing Your Studies
Offers, deferrals, withdrawals, studying online and overseas travel.
I haven’t been able to start my studies on time because of the pandemic. What should I do?
We appreciate that every student has individual circumstances and so we have a range of options available to support you if you have been unable to start your studies and we will contact you to outline those options.
If you have any questions please contact our admissions team via email: firstname.lastname@example.org
I am a current student and want to defer or withdraw from my studies because of the pandemic. What should I do?
Please send an email to Admin.email@example.com and we will discuss your options.
I have no online study options, can I defer or take a Leave of Absence?
Yes. If you wish to take a Leave of Absence or defer your studies, please email Admin.firstname.lastname@example.org and we will assist you with your request.
I started my studies online. When the travel ban lifts can I move to face-to-face delivery?
Yes. We will provide you with support to transition to face-to-face teaching and learning.
I was planning to travel overseas for a holiday. Can I still do that?
It is not recommended that you do any travel due to the travel restrictions that have been enforced. The Smartraveller site may assist you in forming your travel decisions.
If COVID-19 has interrupted my studies and I believe I am at risk of not successfully completing my unit requirements, who can I contact?
If you think you may not meet the requirements of your units due to interruptions regarding COVID-19, please contact your Unit Coordinator (noted on your Unit Outline) for advice.
Late payments, refunds, overseas health cover and financial assistance.
I have paid my tuition fees but cannot start or continue my studies due to the travel restrictions. Am I able to apply for a refund?
If you are a new international student and wish to defer your course start date, any fees paid into your account will remain until you resume your studies. If you would prefer a refund please contact email@example.com and we will discuss your options.
If you are a continuing student and you are unable to continue your studies and are now on an approved leave of absence, your fees will be credited to the next study period. If you would prefer a refund please contact Admin.firstname.lastname@example.org and we will discuss your options.
If I can’t come to Australia due to COVID-19, how will my Overseas Health Cover be affected?
If you have had to defer your studies due to COVID-19 and are already in Australia you cannot suspend your policy. It is a visa condition that you have overseas health cover, regardless of whether or not classes has begun. If you are yet to arrive in Australia, you can amend the start date of your policy to align with when you will arrive.